Welcome to Charlie Company. By accessing our website or engaging our services, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully.

Charlie Company specializes exclusively in deck-related services, including custom deck builds, screened-in porches, full deck restorations, and motorized remote-controlled screens.

Validity: All estimates are valid for 30 days from the date of issuance. Scope: Estimates include a detailed breakdown of services and materials. Any changes requested after acceptance may result in additional charges. Acceptance: A signed agreement and a deposit of 25% of the total estimate are required to schedule work.

Methods Accepted: Payments can be made via House Call processors or by check. Schedule: Payment is due as follows: 25% deposit upon contract signing. 50% upon commencement of work. 25% upon completion and final walkthrough. Late Payments: A late fee of 1.5% per month will be applied to outstanding balances beyond 15 days.

Preparation: Clients must ensure the work area is accessible and free from obstacles before work begins. Utilities: Clients are responsible for providing access to electricity and water during the project. Permits: Unless otherwise agreed, clients are responsible for obtaining necessary permits.

Scheduling: Projects are scheduled upon receipt of the deposit. Start dates are subject to change due to weather conditions or unforeseen circumstances. Delays: Charlie Company is not liable for delays caused by factors beyond our control, including but not limited to weather, supply chain disruptions, or client-induced delays.

Initial Walkthrough: Conducted before work begins to confirm project scope. Progress Walkthroughs: Scheduled as needed to review ongoing work. Final Walkthrough: Upon completion, a final walkthrough will be conducted for client approval.

Workmanship: We offer a 1-year warranty on workmanship. Details are outlined in our Warranty Policy. Materials: Material warranties are provided by manufacturers and are subject to their terms and conditions.

Charlie Company is insured for liability and workers' compensation. We are not responsible for: Pre-existing structural issues. Damage due to misuse or neglect by the client. Acts of nature, including but not limited to storms, floods, or earthquakes.

Either party may terminate the agreement with written notice. Clients are responsible for payment for work completed up to the termination date.

Any disputes arising under these Terms and Conditions shall be resolved through mediation in Nashville, Tennessee. If mediation fails, disputes shall be settled through binding arbitration.

These Terms and Conditions are governed by the laws of the State of Tennessee.